ZOOM CLASS
Building more efficient in-class interactions
User Experience
More and more classes are relying on online learning platform such as Zoom due to Covid-19. However, both students and professors find online classes less efficient and interactive compared to in-person classes, so I designed new functions on Zoom to address the user pain points.
11/20-12/20
Role:
User research
User journey
Wireframing
Prototyping
User testing
Through personal experience and observations, I found out that college students struggle with Zoom classes compared to in-person learning, due to the lack of concentration and difficulty to concentrate in class.
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Find out users' experiences with online classes
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Interview transcript:
https://docs.google.com/document/d/145vjd-lv4MIdZOqJRsZpuHTRemHMyxD_ULFnVz35p6k/edit#
Finding significant user pain points
Listen to class
FINDINGS
1. Students don’t know when to speak when eye contact is missing from online learning.
Class discussion
2. More awkward silence when the professor asks open-ended questions.
3. Hard to confirm student’s level of participation in class.
After class
4. Students can’t receive feedback in time.
Pain point 1
Pain point 2
INSIGHTS
Difficult timing to speak in class
Difficult to give instant feedback
Define design goals
Make speaking more efficient in class
GOAL 1:
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Indicate the professor when students want to speak in class at any time
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Allow students and professor to see who is ready to speak in order
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Students can type and save their questions
GOAL 2: